Posts Tagged ‘etiquette’
If you consider what flacks like me do for a living, it’s a viable question.
We spend hours noodling on that finely crafted pitch, attempting to personalize it with a back story and customize it with our own sense of dazzling wit. And then, as we hold our breath and squint out of one eye, we hit “send” and off it goes… will it return, who really knows?
I know odds are not good we get that return call, but what’s a flack to do? Quit? Stop trying? Anything?
According to the sage authors here, the reason media types don’t call us back is because most of “us” aren’t answering the effin’ phone. And why?
Too much of a good thing, in this PR practitioner’s opinion?
Think about it. We have a voice mail at work and on the cell. Some have an e-leash… sorry, a Blackberry. And now, there’s our LinkedIn and Twitter accounts.
All those meetings. All those clients. And then, some adoring member of the media has the nerve to return your message.
Sure, you screen your calls. Who doesn’t? But if you aren’t holding true to a 24-hour return call policy, you need to consider a new line of work. I don’t know, like Toll Booth Operator.
You see, most spin doctors I know who don’t return calls are the type to pitch at 6:00 p.m. and file the report, “Called but no return message.”
It’s the personal interaction that scares the bejesus out of some in this vocation. To which, I say get over it. It’s in the job description.
Sure after-hour calls, e-mails, tweets and an impersonal LinkedIn message is contact, but all hail the days when all we had were phones and those antiquated answering machines.
These days, hitting “7” ad-nauseum is so much easier to clear your calendar for that new business tee time, isn’t it?
Listen, if you are one of these media habitues who live on Caller ID, consider the economy, answer the phone and who knows… you may enjoy the interaction. Just a thought.